Help for the systems we have installed
Support looks different for a hospital IT team than for a family at home. Pick your path, or send us a message and we will route it.
Patient-controlled rooms for rehabilitation and acute care
Give every patient control of the room from day one, and give staff a platform that routes requests, enforces protocols and integrates with the systems you already run.
See the hospitals and facilities pathFor home and familyThe same independence, at home
Bring the controls learned in the hospital home. Lights, climate, TV, doors and calls, your way, with people who help you design, install and keep it running.
See the home and family pathFor hospitals and care facilities
Facility IT and staff
Most issues are diagnosed and resolved remotely. Your support agreement sets response times and escalation.
Support tickets
Raise a ticket through your help desk. We integrate with ServiceNow and facilities ticketing so requests reach us with the room and device attached.
Remote management
We diagnose and resolve most issues remotely, including device resets and configuration changes.
Staff app
The staff version of the app on nurse phones controls any room from anywhere in the hospital and shows tagged patient locations.
Escalation
Your annual support agreement sets response times and who to call when it cannot wait.
Common questions
What happens if the network or the system goes down?
Traditional controls keep working. Pillow speakers, wall switches, thermostats and nurse-call initiation are never removed, so patients and staff always have a fallback.
How are rooms reset between patients?
Discharge events from your ADT feed reset the room iPad, Apple TV, TV, Bluetooth pairing codes and BYOD pairing codes automatically.
Can we add a new device or integration?
Yes. The system communicates with any device that supports mainstream protocols. We keep a list of certified devices and can assess and certify others.
Who can change room restrictions?
Staff with the right role can set room-control restrictions and low-stimulation protocols from the staff app. Access is controlled through your directory.
Contact support
- [email protected]
- Response
- We reply within one business day.
For home and family
Home users and families
Start with the tutorial inside the app, then reach us by email or through the form. We can connect remotely to fix most things without a visit.
In-app tutorial
Every installation includes a walkthrough inside the app for you and your family.
Email us
Describe what is happening and what changed. We reply within one business day.
Remote assistance
With your permission we connect to the system and fix most issues without a visit.
Maintenance agreement
Updates, changes as your needs change, and priority help when something stops working.
Common questions
The system is not responding to my voice.
Check that the voice device has power and that your home internet is working, then try again. If it still does not respond, email us and we can connect remotely.
Can I add devices later?
Yes. Most additions can be configured remotely. Some need a short visit from the installation network.
Is it the same app I used in the hospital?
Yes. The home version uses the same controls and commands, and adds home-specific services such as support requests and education.
Contact support
- [email protected]
- Response
- We reply within one business day.
Send a support request
Tell us who you are and what is happening. Include the room or home and, if you can, what changed before it stopped working.